December 23, 2008
From the CEO - You wanted it, you got it!
We’ve been sending out leads between 8am and 8pm EST. Tripologists on the West Coast have been complaining that they have to get up pretty early to get the “morning batch” of leads. Many Tripologists were saying they were logging in at 5am! (Ouch.) We don’t want anyone to lose sleep. You talk, we listen! We have taken what you’ve said and made a change to our lead delivery times.
We’ve just completed a big study and as it turns out, leads come in at fairly steady intervals between 8am and 11pm EST (see inset chart).
The “extra” leads in the early AM are mostly from 8pm and 11pm EST the night before, so all we had to do is extend our evening hours by three hours (from 8pm to 11pm) and it addresses the “extra” early morning leads. It took very little programming and my team assured me there is little risk associated with this new process. In summary, leads are now sent out from 8am to 11pm, seven days a week. Go get’em. Happy selling!
Trip Requests by Hour of Day
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